Job’s Purpose

As the Store & Warehouse IT Support Engineer, you will provide onsite and remote IT support to our store and warehouse operations. You will ensure all IT infrastructure, including hardware, software and network systems are running efficiently to minimize downtime and maximize productivity. This is a critical role that supports both frontline retail operations and backend logistics. The ideal candidate will have strong expertise in computer systems, networks, and software applications.

What you will focus on

• Install, configure, and maintain computer systems, servers, printers, and other technology-related hardware.
• Provide support for operating systems (Windows, macOS, Linux) and software applications.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Perform routine maintenance, such as software updates, virus scans, and system backups.
• Assist with network management, including the configuration and maintenance of routers, switches, and firewalls.
• Provide technical support to end-users, either remotely or in person, for technical problems and questions.
• Set up and manage user accounts, passwords, and access permissions.
• Assist with setting up and maintaining the company's communication tools (email, VoIP, etc.).
• Assist with IT projects and support the organization’s cybersecurity efforts by identifying and addressing potential vulnerabilities.
• Manage inventory of IT and collaborate with external vendors for hardware and software procurement, as needed.

Who we are looking for

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Familiarity with operating systems (Windows, macOS, Linux) and network protocols (TCP/IP, DNS, DHCP, etc.).
• Experience with hardware troubleshooting and repair
• Familiarity with virtualization platforms (VMware, Hyper-V, Azur)
• Good Knowledge of English (both written & spoken)
• Good Knowledge of MS Office
• Driving License (this role requires store visits in the North Greece area)
• 1-2 years of experience in a similar role in retail would be considered as a plus
• Certification in IT-related fields (CompTIA A+, Microsoft Certified IT Professional, etc.) would be considered as a plus
• Experience with Active Directory, server management, and cloud services would be considered as a plus

Your Value

• Critical & Analytical Thinking | Analyze precisely, with attention to detail, all related information to quickly conclude on sustainable suggestions and actions 
• Proactivity | Take initiatives, anticipate needs and actively seek opportunities for improvement 
• Organization Mastery | Prioritize tasks effectively, manage time efficiently, adhere to deadlines 
• Authentic Communication | Deliver messages in a clear, compelling, and concise manner 
• Togetherness | Value team’s ideas, uniqueness and safeguard belonging 
• Digital Savviness | Be acquainted with and expand digital culture, enhance new technologies and approaches in field of expertise 

We care for you  

• Opportunity to work with cutting-edge technologies  
• Career development through certifications and training programs 
• Collaborative and growth-focused IT team 
• Hybrid working model  
• Free lunch break in our restaurant 
• Free parking 
• Wellbeing Program 

A place where everyone belongs 

We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.  

Certified by Diversity Charter Greece and SHARE Equality Label   

We Give Our Best to Make a Difference in People’s Lives     

#EdoToKaloEinaiGiaOlous #proudABers 

Start your retail journey and live our values of care, teamwork, humor, integrity and courage. 

*All applications are treated with utmost confidentiality