Your Purpose
You will have a crucial role in fostering strong customer relationships using Salesforce platform, driving customer retention and growth through impactful campaigns. Are you ready to be involved in the enhancement of our customer relationship management strategy and join our dynamic team?
 

What you will focus on

• Implement, track and measure CRM campaigns for different company initiatives, according to corporate strategy
• Identify targeted audiences and build customer journeys within CRM tools in order to ensure effective delivery of all targeted campaigns
• Develop communication plans and content tailored to the different segments of each campaign
• Collaborate with business owners & analytics team to produce a deep understanding of customer behavior and interests in order to identify opportunities for improving customer engagement
• Effectively communicate CRM strategies and performance to cross-functional teams and to leadership in order to gain alignment
• Research and identify best practices and constantly optimize way of working and campaign results

Who we are looking for

• Bachelor’s/Master’s degree in Business Administration, Marketing or any other related field
• 2-4 years of CRM working experience or in a relevant position in Retail, FMCG or agency
• Solid experience in Salesforce. Expertise in any other CRM platform will be considered a strong asset
• Basic understanding on data analysis, BI tools and practices 
• Excellent command of English Language, oral & written
• MS suite literate

Your Value

• Collaboration | Collaborate effectively, relate positively with others and value team’s ideas 
• Communication | Deliver messages in a clear, compelling and concise manner 
• Results Oriented | Be on top of tasks and bring high end, customer-driven results 
• Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions
• Time management | Prioritize tasks effectively, manage time efficiently while handling multiple projects 
• Digital Savviness | Enhance new technologies and approaches in field of expertise 

We care for You

• Hybrid way of Working
• Free lunchbreak in our restaurant 
• Free parking 
• Lifelong learning & development
• Wellbeing Program

A place where everyone belongs 
We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. 
Certified by Diversity Charter Greece and SHARE Equality Label   
We Give Our Best to Make a Difference in People’s Lives    
#EdoToKaloEinaiGiaOlous #proudABers

Start your retail journey and live our values of care, teamwork, humor, integrity and courage. 
Apply on line at https://careers.ab.gr/

*All applications are treated with utmost confidentiality