The opportunity

Fast Delivery Operations Supervisor is responsible for monitoring, analyzing, and improving the performance of e-commerce services across the retail network. The role ensures achievement of sales and profitability targets, operational excellence, budget adherence, and continuous improvement of customer experience through close collaboration with stores, external partners, and internal departments.

What you will focus on

• Monitor daily and quarterly performance of e-commerce services across assigned stores, tracking Sales, Opex, Capex, and key operational KPIs.  Support Retail Managers in achieving targets through performance analysis, store follow-ups, and corrective actions.
• Conduct regular store visits to ensure proper execution of procedures and service standards.
• Manage delivery capacities, time slots, and service areas to align with demand and operational efficiency.
• Handle customer complaints end-to-end and ensure high service quality standards.
• Maintain regular communication with external partners (Wolt, efood, Box, Skroutz) to monitor operational performance.
• Support implementation of e-commerce projects and provide on-the-job training to store teams.
• Promote best practices and continuously seek improvements in service performance and customer experience.

Who we are looking for

• 2-5 years of relevant experience in retail operations, e-commerce 
• A Bachelor’s degree in Business, Finance or a related field. MSc would be considered an asset 
• Excellent command of MS Office applications
• Fluency in the English language

The value you bring

• Analytical and numerical skills with attention to detail
• Problem-solving and decision-making skills
• Customer-focused mindset
• Communication and adaptive skills
• Strong organizational skills with ability to manage multiple priorities
• Team collaboration and coaching ability

A place where everyone belongs

All our candidates and employees are treated with respect and equality, regardless of race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.

As part of our commitment to inclusion and equality, we have signed the Diversity Charter Greece , we are certified with the SHARE Equality Label and we are members of LEAD Network, recognizing our tangible actions toward a truly inclusive work environment.

*All applications are treated with utmost confidentiality