Customer & Digital Product Manager

  • ΑΘΗΝΑ, Λ.Σπάτων 81 15344 ΑΘΗΝΑ GRC
  • Head Office
  • Bachelor
  • Permanent
  • Fulltime

Σχετικά με εσένα

  • A solution-oriented attitude
  • A customer centric focus
  • Business awareness

Customer & Digital Product Manager

Job’s purpose

We are seeking a dynamic and experienced IT Customer and Digital Product Manager. As the Loyalty & Ecommerce Product Manager, you will play a pivotal role in driving the strategy, development, and execution of loyalty and ecommerce initiatives across online and offline channels. You will lead a team of product owners responsible for specific areas such as ecommerce platform enhancements, loyalty program optimization, fulfillment solutions, and media monetization strategies. Applying agile methodologies, you will collaborate closely with cross-functional teams to deliver innovative products and features that enhance the customer experience and drive business growth.

What you will focus on

  • Develop and communicate a cohesive product strategy and roadmap for loyalty and ecommerce initiatives, aligned with overall business objectives.
  • Collaborate with senior leadership to define key priorities, milestones, and success metrics for the product team.
  • Lead a team of product owners, providing guidance, mentorship, and support.
  • Work closely with cross-functional IT teams, including other product managers to facilitate the successful delivery of product features.
  • Act as the primary point of contact for business stakeholders across the organization, providing regular updates on product development progress, milestones, and dependencies.
  • Collaborate with key stakeholders to gather requirements, prioritize feature requests, and resolve any issues or challenges that may arise
  • Apply agile methodologies to drive iterative product development and delivery, ensuring alignment with business priorities and customer needs.
  • Facilitate backlog grooming, and daily stand-up meetings to keep the team focused and on track towards achieving product goals.
  • Identify areas for continuous improvement within Customer and digital domain as well as other systems in the respective domain, implementing enhancements to drive greater efficiency and effectiveness.
  • Stay updated on industry trends and market conditions to make informed decisions.

What you have

  • University Degree in Information & Computer Technology, or any other discipline of technical orientation. Master’s degree will be considered an asset
  • 5+ years experience in a product organization in all or any of the following areas: IT, Loyalty, ecommerce.
  • Working in the retail industry would be considered a plus.
  • Very good working knowledge on the following areas: online commerce, customer care, digital journeys.
  • Experience of complex IT landscapes and large organizations
  • Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian)
  • Excellent command of the English language both written & spoken.
  • Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work.

 

What you bring

  • Stakeholder Management | Proven track record of collaborating cross-functionally and building strong relationships with internal and external stakeholders.
  • Leading others | Empower and develop others, reinforce and influence
  • Authentic Communication | Deliver messages in a clear, compelling, and concise manner, convey complex ideas effectively to diverse audiences
  • Togetherness | Value teams’ ideas, uniqueness and safeguard belonging.
  • Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions.
  • Proactivity |Take initiatives, anticipate needs and actively seek opportunities for improvement.

We care for You 

  • Hybrid way of Working 
  • Free lunchbreak in our restaurant  
  • Free parking  
  • Lifelong learning & development 
  • Wellbeing Program 

 

A place where everyone belongs 

We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.   

 

Certified by Diversity Charter Greece and SHARE Equality Label   

 

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We Give Our Best to Make a Difference in People’s Lives     

#EdoToKaloEinaiGiaOlous #proudABers  

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