Are you passionate about delivering exceptional food retail experiences?  Do you want to make a difference in digital retail space? If you are searching for this opportunity, we want You!

Job’s Purpose

As HSC Manager you play a pivotal role in achieving high-end e-commerce operations, while consistently you add value to our customers and anticipate market needs to ensure speedy response. You focus on enhancing our CVP to the highest level, ensuring our customers have the best service on fresh product and delivery, while in parallel orchestrate all digital marketing actions in your area of responsibility, surpassing our customers’ expectations with high availability on items in high demand.

What you will focus on

• Oversee HSC’s efficient and accurate operation, ensuring the fulfilment of customer orders is handled with care to meet our high-quality standards.
• Safeguard the achievement of HSC’s budgeted financial indexes and KPIs (Sales, Gross Profit and Shrinkages, in full and on-time delivery) and accomplish inventory tracking excellence to maintain optimal stock.
• Constantly receive and incorporate customer feedback to support e-commerce strategic decisions and marketing action plan to achieve the highest omni channel experience and customer engagement.
• Cooperate closely with Digital Customer Experience department to support current CVP and create customer attracting services elevating the online shopping experience.
• Leverage technology and data collaborating with the Digitech department, following the communication and customer experience strategy of Ahold Delhaize Group, so as to contribute to a customer friendly approach anticipating future needs.
• Implement quality control measures to guarantee all products meet exceptional standards.
• Understands e Grocery market trends and their impact proposing new services to answer evolving customer needs.
• Lead the team to inspire, guide and support others investing in a safe, healthy, and highly engaging workplace.
• Create and embrace a growth mindset for our people to evolve.

What you bring

• Proven track record in e-commerce operations, ideally in a food retail setting 
• BA in Business Administration, or another relevant field. MSc will be appreciated.
• Excellent command of English Language, oral & written
• MS suite literate

What you have

• Customer orientation | Be on top for a remarkable customer experience.
• Results & Quality orientation | An eye to detail and high-quality standards are your strengths.
• Tech Savvy | You think of yourself as champion on e-commerce technology and data analytics.
• Problem Solving | Be highly responsive in a fast-paced environment to provide solutions.
• Stakeholder Engagement | Positively influence internal & external stakeholders.
• Effective Collaboration | Understand team dynamics that embrace healthy work climate.

We care for You

• Hybrid way of Working
• Free parking
• Lifelong learning & development
• Wellbeing Program

A place where everyone belongs

We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. 

Certified by Diversity Charter Greece and SHARE Equality Label  

We Give Our Best to Make a Difference in People’s Lives    

#EdoToKaloEinaiGiaOlous #proudABers

Start your retail journey and live our values of care, teamwork, humor, integrity and courage.

Apply on line at https://careers.ab.gr/